Buy With Confidence

As a potential new home buyer, one of the many considerations is whether the prospective builder has a good track record. Have past customers had positive experiences or difficulties with the builder? How do you really know if you are buying from a “good” builder? This is especially difficult to determine when all builders claim they are committed to quality construction and excellent customer service.

A good place to start is the Tarion Warranty Corporation’s Licensed Builder Directory. The Tarion Warranty Corporation was established in 1976 to protect the rights of new home buyers and regulate new home builders. Tarion’s Licensed Builder Directory provides information on whether a builder is licensed, how many homes they have built and sold in the last 10 years, and their after-sales service record.

The Licenced Builder Directory will show a builder’s track record with Tarion over the last decade, including the number of “Chargeable Conciliations”1, “Homes with Claims” 2 and “Dollars Paid in Claims” 2.

In other words, any charges or claims against the builder indicate that past customers have had unsatisfactory service and experience. This should be a red flag to potential home buyers. At Glen Rouge Homes, we are truly dedicated to building quality homes and providing excellent customer service and we have a perfect Tarion record to prove it.

We encourage you to browse Tarion’s Licensed Builder Directory here.


  1. “A chargeable conciliation occurs if a builder and a homeowner disagree about whether an item(s) is covered under the Ontario new home warranty program and, after an inspection by Tarion, the item(s) is found to have been covered under warranty.” (Tarion Warranty Corporation Website, 2012)
  2. “The “Homes with Claims” [indicates the number of] situations where the builder did not resolve a homeowner claim and Tarion has stepped in to work directly with the homeowner either by making repairs or a cash settlement. The cost of the repairs or the amount of the settlement is indicated [by the] “Dollars Paid in Claims”.” (Tarion Warranty Corporation Website, 2012)